Physician impact on the patient and family experience in a pediatric otolaryngology practice

ConclusionPatient satisfaction surveys are utilized as a quality metric of the patient and family experience. These scores serve as one of several measures that affect reimbursement. The results demonstrate that most of the factors correlated with "likelihood of recommending practice" are provider‐based. In conclusion, the physician–patient interaction strongly influences the potential for a practice to earn top box scores on the PG item "likelihood of recommending practice" and thereby achieve the highest patient satisfaction.Level of EvidenceNA.Laryngoscope, 2018 (Source: The Laryngoscope)

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